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With no end to the coronavirus pandemic in sight, consumers are staying close to home and developing new habits. Most people are eating out less and looking for ways to buy groceries safely by avoiding large crowds and trusting that where they shop is taking every precaution to follow health and safety guidelines.As a result, convenience stores have seen an increase in shoppers stopping in for pre … read more

Building a strong customer experience has long been a driving force for earning customer loyalty—but with the coronavirus pandemic, maintaining a positive customer experience while having little or no physical contact with customers requires restaurant operators to rethink their approach to how they do business.To thrive both now and beyond the coronavirus pandemic, operators must figure out how t … read more

The coronavirus pandemic continues to challenge food retailers both big and small. Operators are looking for new and innovative ways to meet increased demand, ensure the safety and health of workers and customers, and maintain confidence in products and vendor services.Many of the new technologies being implemented to assist with these concerns were already making their way into everyday supermark … read more

The food service industry continues to face the coronavirus pandemic head on.As such, operators are looking for—and finding—creative new ways to meet increased demand, ensure the safety and health of staff and customers, and maintain confidence in products and vendor services. Even though many of the new technologies being implemented to assist with these concerns were already making their way int … read more

Operators are looking for new and innovative ways to meet increased demand, ensure the safety and health of workers and customers, and maintain confidence in products and vendor services as the coronavirus pandemic continues to challenge food retailers both big and small.Newly developed technologies—many of which were already making their way into grocery businesses before the pandemic forced stor … read more

Considered essential businesses, c-stores have remained opened throughout the COVID-19 pandemic, requiring a rapid response from retailers to follow health and safety guidelines established by the Centers for Disease Control and state and local health departments. Now, in addition to running their businesses, c-store operators are also challenged with ensuring the health and wellness of their cust … read more

With many restaurants closed or offering limited hours, people are cooking and eating at home more than they did before the outbreak of COVID-19 and will probably continue to do so for some time. Retail food locations, however, are one of the few places where it is impossible not to be around larger groups of people.As a result, customer expectations are changing dramatically, and the new normal … read more

A visit to a restaurant looks very different today than it did just eight months ago. The new normal, which varies by county and state, includes customers waiting in their cars to be seated, have their temperatures checked as they walk in, being served by wait staff in masks and gloves, ordering from disposable menus, sitting at socially distanced tables and using contactless payment and hand-sani … read more

With the spread of COVID-19, food service operators have had to rethink many of their practices to ensure the safety of their employees and their customers. According to the Center for Disease Control (CDC), operators of c-stores and other food retail establishments should develop a COVID-19 health and safety plan to protect both employees and the public.Building consumer confidence while maintain … read more

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