News

The dining industry has been among the hardest hit by COVID-19. It’s like nothing we’ve ever experienced before, and it brought changes that are sure to continue well into the future. While safety was paramount, adaptability and creativity were vital in implementing safety protocol and providing the level of service our clients deserve. Increased cleaning and sanitation measures, detailed training … read more

With many restaurants closed or offering limited hours, people are cooking and eating at home more than they did before the outbreak of COVID-19 and will probably continue to do so for some time. Retail food locations, however, are one of the few places where it is impossible not to be around larger groups of people.As a result, customer expectations are changing dramatically, and the new normal … read more

A visit to a restaurant looks very different today than it did just eight months ago. The new normal, which varies by county and state, includes customers waiting in their cars to be seated, have their temperatures checked as they walk in, being served by wait staff in masks and gloves, ordering from disposable menus, sitting at socially distanced tables and using contactless payment and hand-sani … read more

With the spread of COVID-19, food service operators have had to rethink many of their practices to ensure the safety of their employees and their customers. According to the Center for Disease Control (CDC), operators of c-stores and other food retail establishments should develop a COVID-19 health and safety plan to protect both employees and the public.Building consumer confidence while maintain … read more

As states across the country begin to relax stay-at-home orders, there are considerable variations and no one best approach to reopening restaurants. Because local and state governments have different guidelines for opening during the COVID-19 pandemic, and given consumer and employee fear of contracting the coronavirus, operators must find unique ways to keep themselves and their guests safe.To h … read more